Mailing Address: P.O. Box 547, Naugatuck, CT 06770 - Fax - (203) 729-3780
(203) 720-3777 - Office Location: 24 Cherry Street, Naugatuck, CT 06779
How We Manage
Our Advantage Over Other Firms:
Connecticut Condo Connection is a small management company, which allows us more time to spend on our complexes. Our entire staff works as a team on all our properties, giving you the advantage of all of our skills. Each team member has their own specialties, but taken together we are a highly skilled and diversified group that works extremely well to resolve problems and get tasks completed.
A small management firm has the time to spend on values that are based on the humanistic and democratic ideals that are important to the emotional growth of an Association. A small firm can adjust better to Associations' needs as they change. Association Managers are able to offer you personal attention as well as highly competent administrative guidance. Connecticut Condo Connection offers you personable, top quality educated managers with well over 25 years of experience in the Condominium field for your Association.
The success of your Association, the quality of life you choose for your community and your property values are directly related to the management company you choose.
It is the Board's ultimate responsibility to the Association members who elected you, to always know what is going on with the Association. We will keep you informed at all times. Your Management Company is your guidance system to running the mundane day to day jobs of the Association. Tracking your budget all year, collecting common fees, doing site inspections, assisting with maintenance projects and emergency situations. We allow you to concentrate on your family life and and enjoy your property.
Our Managers are respectfully up front and honest with our opinions and suggestions to the Board. You will always know where we stand and the reasoning behind it. We work for you and with you to get the job done.
Our Goal:
Is to provide you with quality Management, to work with, guide and educate Board members about Association procedures, to keep up to date with the ever changing laws and Association products that become available, and to say your Association money.
Connecticut Condo Connection belongs to the Community Association Institute (CAI) which is the only organization that provides information and continuing education in the Condominium Association field. Our staff willingly and aggressively pursues the continuing education they offer. This commitment reflects house very serious we are about giving you the best and most current information available.
Board Meetings:
Connecticut Condo Connection believes it is imperative that we attend your Board meetings or be given immediate feedback by way of the minutes of the meeting to keep abreast of pending issues. Management is your guidance system and if we are expected to expedite your requests then Management must be involved in your meetings to assist you.
Reports:
We will provide monthly management reports to the Board. With that will be the financial reports. Our software system is a newly upgrade Windows system and easy to read. Budgets are maintained monthly so you can monitor the Common Fee expenditures throughout the year.
Board Control:
This management firm is confident enough with our management skills to encourage board control of your operating Account. No management firm should ever be signatory on your reserve account. The Board should always maintain full control of their reserve accounts.
Emergency Calls:
Connecticut Condo Connection has one of our own people on 24 hour call 7 days a week. Our Managers have cell phones and beepers and we can be reached directly at any time in the event of an emergency. There is no middleman answering service to deal with. Our Clients are that important to us.
Resident Complaints:
This office will take complaints verbally but we must have written documentation to back it up in order to proceed with enforcement.
Common Fees:
Coupons can be provided to each owner if the Board chooses. Checks are deposited into the Associations Operating Account. Delinquent accounts are sent notices each month and by the 3rd month they are automatically turned over to an Attorney for collection. We are very aggressive about collections.
Enforcement of Association Documents:
The regular site inspections will quickly rectify any violations of the Associations documents. We will walk the front and the rear of the buildings to inspect the common areas. Photos may be taken. Letters will be written and sent to owners as well as tenants if applicable. Request for compliance by citing the particular section of the document they are in violation of, will normally correct the problem. From there we will follow your document procedures of due process to bring a quick resolution of the situation. Letters will be sent out expeditiously and Board procedures will commence to rectify the situation.
Contractors:
Mangement will supervise and or inspect a contractors' work before payment is made for a job. We will make sure they are properly insured.
Maintenance:
Connecticut Condo Connection takes a proactive approach to maintenance issues. Preventative action avoids costly repairs later. All contractors are independent of Connecticut Condo Connection so we do not make money on work done at your Association.
Vendors (&Contractors):
We will utilize your current vendors if you are happy with them. If not, we will seek out vendors and establish a rapport with them to work with your Association. We can provide you with specifications for work as the the Board requests. We will check out references and insurance on any vendors you consider for your work. The Board will choose the Vendor or contractor and the Association will be billed directly by such contractor.
Real Estate:
Connecticut Condo Connection is a full service Real Estate Company aka CCC Real Estate. Carolyn Capozziello has been a Real Estate Broker since 1980. Cathy Luciano a been a Licensed Sales Agent since 1997, and Broker since 2000. Recently joining our Real Estate staff is Nikki Oldaker, licensed in 2002. We all are Realtors NAR (National Association of Realtors, CAR and members of the Greater New Haven Board of Realtors.
Sales of Condominiums are very important to the Association and the emotional attitude of the community as a whole. Condo living is very difficult for some that are not willing to compromise.
That is a concern to us. We want informed owners coming into the Community so they get no surprises after they have purchased and moved in. We will inform them of your pet rules, parking rules and other concerns that are important to your community.
Who better to find the right buyer for your neighbors' condo than the Complex Manager?
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What Sets Us Apart From the Crowd & Our Management Team:
As you conduct your interviews with prospective management companies, there are some specific areas where we differ from other companies. After several interviews, it becomes difficult to remember what the differences are. In order to keep track, we respectfully submit the following list that we feel sets out company apart from the rest.
UTILIZATION OF A MANAGEMENT TEAM: Rather than place full responsibility for the upkeep of your property on one individual, we have dispersed the related obligations to the following positions in our company.
MANAGER: Your complex will have a Manger, who holds a CMCA Designation with the National Board of Certification for Community Association Managers. Your manager is required to take at least one course of continuing education per year to stay abreast of the changes in the industry. The value of this continuing education is to keep your complex compliant with laws as they change and to protect your property from detrimental decisions made by an uninformed Board of Directors. Ultimately, the members of the team support the Manager in the duties described in the Management Contract. Managers working for Connecticut Condo Connection LLC are familiar with all properties managed by our company. Therefore, in the event your personal manager becomes ill or must be absent from the office for any reason, there will be coverage by another manager at all times, until your manager returns.
ASSISTANT MANAGER: Your manager will have an assistant who is required to handle the phone inquires from residents. (We do take tenant calls from tenants, unlike many management companies that only deal with owners.) The assistant prepares the follow up letters for violations; maintains contact with vendors for your complex, bulky trash pick ups and routine jobs associated with managing your complex. The Assistant Manager reports to the Manager in person and in writing on a daily basis.
ACCOUNTS PAYABLE/RECEIVABLE MANAGER: In order to maintain control over the financial health of your complex, we have allocated this position to a qualified AP/AR person. This job also includes; working with your manager, attorney turnovers, collections, all account inquires from owners, paying bills and common fee payment processing. This position generates a more accurate accounting of your financial reports.
PROPERTY COORIDINATOR:
We believe specialization is the key to success. It has been our experience that when the manager is required to do all property inspections, it takes away for the manager’s presence in the office. Therefore, we have hired a “site inspector” who performs all regular site inspections for our managed properties. The Site Inspector schedules; visits, prepares written reports for the manager and assistant to review. He/She meets with the manager after every site visit and reports anything out of the ordinary. The inspector is available to oversee projects on a regular basis and has the much needed time to do thorough check ups of the property. Most important, since the inspector chooses his own schedule, he/she often visits the properties on the weekends, something other companies rarely do not provide.
WE DO NOT HAVE A MAINTENANCE DEPARTMENT for a very good reason: Connecticut Condo Connection, LLC has made a conscious decision when we began the company not to use employees to maintain the complexes we manage. Our experience after working for other management companies that employ the process, we found it to be a conflict of interest to be paying our employees and then profiting from the work orders we created. Because we can not factor this profit into our management picture for your complex, you may find our “per unit” price to be a bit higher than others you have interviewed. Please bear in mind that when other companies set those lower prices, they are banking on making a profit from repair work they will generate as your management company. Our philosophy is to hire only outside vendors, who do not get paid until and unless the quality of work performed meets the satisfaction of your Board of Directors. When a management company has employees doing the work, they must be paid each week whether they did a good or bad job for you. Please keep this in mind when comparing our per unit price to others you are considering. We would like you to think about the cost saving factor when the job is performed by a professional that does the job right the first time.
How we manage
